Announcing Envelope: the email-centric help desk

At RimuHosting we do a lot of support. Thousands of emails a month. And we have a good sized crew of sysadmins handling those requests. To help us better manage how we respond to our customer emails our software developers created a software application which we call Envelope. Envelope hooks up to our IMAP email… Continue reading Announcing Envelope: the email-centric help desk