Tag Archives: support

Getting help

The following conversation plays out in our inbox and Live Chat a good few times a week. In fact, you may have received a link to this post from one of those places. If so, then the dialog below could … Continue reading

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MySQL replication and verification

We have a number of customer using MySQL replication. For the uninitiated, replication copies changes from a master server to a number of slave servers. This makes scaling your service mush easier and helps improve redundancy and failover. An introduction … Continue reading

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5 chances to get free EnvelopeHD hosting

Do you do support or sales support via email? Do you need to have 2 or more people involved? Looking for a tool to help you better manage your support? Well, we're looking for some early adopters to test drive … Continue reading

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Announcing Envelope: the email-centric help desk

At RimuHosting we do a lot of support. Thousands of emails a month. And we have a good sized crew of sysadmins handling those requests. To help us better manage how we respond to our customer emails our software developers … Continue reading

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Dallas networking improvements

This is a heads up about some networking improvements (at Dallas) we will be making over the weekend. In Dallas we take a network feed from our upstream providers.  That feeds into our 'core' networking gear.  And we distribute it … Continue reading

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Got Backups?

Backup your data.  That's something that's repeated over and over and yet too many people don't really take it to heart.  If you've lost data in the past, I be that you're backing up now like it's a religion.  If … Continue reading

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We’re a Team

We see lots of different problems every day as Liz noted the other day.  It's really quite varied work that we do and you can go from resetting a password one minute to setting up load balanced proxy servers the … Continue reading

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Themed days in support

I notice that we seem to have waves of support in various ways. One day we will start our shift and be totally overloaded the entire day, so busy that we end up doing a little extra after hours (posting … Continue reading

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