RimuHosting Blog

Tag: support

  • Getting help

    The following conversation plays out in our inbox and Live Chat a good few times a week. In fact, you may have received a link to this post from one of those places. If so, then the dialog below could be an easy way for you to better understand your situation and to get the…

  • MySQL replication and verification

    We have a number of customer using MySQL replication. For the uninitiated, replication copies changes from a master server to a number of slave servers. This makes scaling your service mush easier and helps improve redundancy and failover. An introduction to setting that up is available in our Mysql Replication guide. Once you have replication…

  • 5 chances to get free EnvelopeHD hosting

    Do you do support or sales support via email? Do you need to have 2 or more people involved? Looking for a tool to help you better manage your support? Well, we’re looking for some early adopters to test drive our EnvelopeHD email-centric help desk product. We want to select and setup 5 early adopters…

  • Announcing Envelope: the email-centric help desk

    At RimuHosting we do a lot of support. Thousands of emails a month. And we have a good sized crew of sysadmins handling those requests. To help us better manage how we respond to our customer emails our software developers created a software application which we call Envelope. Envelope hooks up to our IMAP email…

  • Dallas networking improvements

    This is a heads up about some networking improvements (at Dallas) we will be making over the weekend. In Dallas we take a network feed from our upstream providers.  That feeds into our ‘core’ networking gear.  And we distribute it from that core gear to the cabinets we operate in Dallas.  The core gear is…

  • Got Backups?

    Backup your data.  That’s something that’s repeated over and over and yet too many people don’t really take it to heart.  If you’ve lost data in the past, I be that you’re backing up now like it’s a religion.  If you’re not backing up, maybe you’ve never lost any data or maybe it’s just something…

  • We’re a Team

    We see lots of different problems every day as Liz noted the other day.  It’s really quite varied work that we do and you can go from resetting a password one minute to setting up load balanced proxy servers the next.  There’s always a fun and challenging problem right around the corner. The most important…

  • Themed days in support

    I notice that we seem to have waves of support in various ways. One day we will start our shift and be totally overloaded the entire day, so busy that we end up doing a little extra after hours (posting this blog whilst cooking dinner today!). Other days its pretty dull so we play table…